Who is responsible for employee satisfaction?
The managers always tend to make HR responsible for the employee satisfaction. As the employees are not fully satisfied, there are many potential activities possible to increase the employee satisfaction and it is pretty easy to say “HR is responsible.”
In reality, the HR Professionals cannot be responsible for the employee satisfaction, as they do not work with the employees directly. When they should start communicating with employees directly, the war would begin. The managers should start to protect their rights and their approach. And this is the question to the employee satisfaction. The managers are primarily responsible for the employee satisfaction.
The employee satisfaction is a task for managers and Human Resources. The HR and managers should compose a common team, which can brainstorm the ideas and proposals to increase the employee satisfaction, the costs and budgets should be allocated to activities and top management should approve them as a whole package.
After this stage is approved, Human Resources can be fully responsible for the preparation of the tools to increase the employee satisfaction and the managers have to use them in their daily practice.
Human Resources can be responsible for the monitoring of the tools, their usage and it can be responsible for the collecting of the immediate feedback from employees as it can check that the tool for the employee satisfaction is working.
Human Resources itself cannot be responsible for the employee satisfaction and the managers and employees know it. But the topic of the employee satisfaction is too difficult and the managers tend to park the topic in Human Resources as they can mark themselves not being responsible for the results of their managerial job.